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Project topics and materials on "Customers satisfaction"

• 1. ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION

  » TABLE OF CONTENT Approval/Certification ii Dedication iii Acknowledgement iv Table of Content v Abstract x CHAPTER ONE 1.0 Introduction 1 1.1 Background of the Study 1 1.2 Statement of the Problem 4 1.3 Purpose of the Project 5 1.4 Significance of the Study 5 1.5 Objectives of the Study 6 1.6 Scope of the Study 6 1.7 Limitations 7 1.8 Definition of Terms 7...Continue Reading »

  Item Type: Project Material |  50 pages |  0 engagements | 

• 2. BANK CREDIT FACILITY AND CUSTOMERS’ SATISFACTION

  » ABSTRACT The research work is aimed at determining how effective credit management is with a view to meeting the requirement and satisfaction of the various categories of customers that is to find out whether bank customers are satisfied with the granting of loans and advances and also to examine the regulatory provisions of banks in terms of granting of facilities vis à vis customers requirement...Continue Reading »

  Item Type: Project Material |  50 pages |  6,038 engagements | 

• 3. BANK CREDIT FACILITY AND CUSTOMERS’ SATISFACTION IN THE BACKING INDUSTRY

  » ABSTRACT The research work is aimed at determining how effective credit management is with a view to meeting the requirement and satisfaction of the various categories of customers that is to find out whether bank customers are satisfied with the granting of loans and advances and also to examine the regulatory provisions of banks in terms of granting of facilities vis à vis customers requirement...Continue Reading »

  Item Type: Project Material |  50 pages |  4,697 engagements | 

• 4. THE IMPACT OF AUTOMATED TELLER MACHINE ON BANK CUSTOMER’S SATISFACTION

  » CHAPTER ONE INTRODUCTION 1.1        Background of the Study Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent ...Continue Reading »

  Item Type: Project Material |  50 pages |  5,062 engagements | 

• 5. THE ROLE OF PUBLIC RELATIONS IN ENHANCING CUSTOMER’S SATISFACTION

  » ABSTRACT This study is aimed at pointing out the function of pubic relations officer in customer’s satisfaction in Nigeria Airways Enugu. Research method: The data for this study were collected throughquestionnaire. Thereafter the data collected were analyzed using chi – square method (X2) =  (0  e)    E Which served to out qualitative characterizes In the data into numerical form and re...Continue Reading »

  Item Type: Project Material |  50 pages |  0 engagements | 

• 6. EFFECT OF RE-BRANDING ON CUSTOMER SATISFACTION IN COOPERATE ORGANIZATION

  » EFFECT OF RE BRANDING ON CUSTOMER SATISFACTION IN COOPERATE ORGANIZATION CHAPTER ONE INTRODUCTION 1.1 Background of the study Over the past couple of years, the business environment has witnessed a tremendous change as a result of the re branding by players in the banking industry. Re branding is an important aspect of business as it tends to have a great impact on the satisfaction of customers....Continue Reading »

  Item Type: Project Material |  54 pages |  2,699 engagements | 

• 7. APPLICATION OF MARKETING CONCEPTS IN BANKING INDUSTRY AND ITS EFFECTS ON CUSTOME...

  » CHAPTER ONE INTRODUCTION 1.1    BACKGROUND OF THE STUDY Marketing concept is a customer oriented philosophy which states that customer’s satisfaction is the economic and social justification of firm’s corporate existence. These philosophies hold that the company should be customer oriented. Strive for profitability. Sales volume and coordinate all its marketing activities. Marketing managem...Continue Reading »

  Item Type: Project Material |  50 pages |  2,093 engagements | 

• 8. BANK CREDIT FACILITY AND CUSTOMER'S SATISFACTION

  » BANK CREDIT FACILITY AND CUSTOMERS’ SATISFACTION CHAPTER ONE INTRODUCTION 1.1 Background to the Study The banking system is a very strong element of the entire edifice of the nation. A bank is simply an institution that provides the minimum banking services and which is licensed by the federal government as a banking institution. Such minimum banking services includes; (a) Acceptance of deposit ...Continue Reading »

  Item Type: Project Material |  54 pages |  0 engagements | 

• 9. IMPACT OF INFORMATION TECHNOLOGY ON CUSTOMERS SATISFACTION AND PROFITABILITY IN ...

  » IMPACT OF INFORMATION TECHNOLOGY ON CUSTOMERS SATISFACTION AND PROFITABILITY IN NIGERIA BANKS   CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Owing to the voluminous work and the need to meet up with customers demand in the banking industry, most banks have developed and adopted the use of high tech electronic devises such as computers for more efficient services. computer plays a vital ro...Continue Reading »

  Item Type: Project Material |  55 pages |  0 engagements | 

• 10. IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANK...

  » IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS   CHAPTER ONE INTRODUCTION 1.1  BACKGROUND OF THE STUDY Timothy (2012) posits that three or four decades ago, banking was a simple business; consumers saved their money with and received their financial services from banks. When customers open savings account, they received passbook from the bank with which the acco...Continue Reading »

  Item Type: Project Material |  58 pages |  0 engagements |