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• 1. IMPACT OF LIBRARY SERVICE PROVISION AND USER SATISFACTION IN SPECIAL LIBRARIES I...

  »   CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY  User satisfaction is defined as an assessment of a product or service in terms of whether or whether the product or service exceeded their requirements and expectations. Adedibu, and Adio, (1997) defines user satisfaction as evaluating a product or service to see if it meets the wants and desires of the user to whom it is supplied. This imp...Continue Reading »

  Item Type: Project Material |  58 pages |  2,765 engagements |